Schepers, J.J.L., Nijssen, E.J. & van der Heijden, G.A.H. (2016). Innovation in the frontline. International Journal of Research in Marketing, 33, 797-817.
Gilsing, V.A., Cloodt, M.M.A.H. & Bertrand-Cloodt, D.A.M. (2016). What makes you more central? : antecedents of changes in betweenness-centrality in technology-based alliance networks. Technological Forecasting and Social Change, 111, 209-221.
Good news! Paper by Néomie Raassens on the relationship between #NPS and #eWOM behavior accepted by Journal of Service Research.